Thank you for shopping at My Artist Avenue7. We aim to provide you with high-quality artistic goods and a seamless shopping experience. If, for any reason, you are not entirely satisfied with your purchase, we're here to help.

**General Terms:**

1. **Return Period:** You have 14 days from the date of purchase to return your item(s) for a refund or exchange.

2. **Condition of Item:** Items must be returned in their original condition, unused, and with all original packaging and tags intact to be eligible for a refund or exchange.

3. **Proof of Purchase:** A valid proof of purchase, such as a receipt or order confirmation, is required for all returns and exchanges.

**Refund Process:**

1. Once your returned item(s) are received and inspected, we will send you an email notification to confirm the approval or rejection of your refund.

2. If approved, your refund will be processed and applied to your original method of payment within 14 business days.

**Exchange Process:**

1. If you wish to exchange your item for a different artwork or product, please contact us at [email protected] to initiate the exchange process.

2. Exchanges are subject to availability. If the requested item is not available, we will offer you alternatives or issue a refund.

**Exclusions:**

1. Custom-made or personalized artworks are final sale and cannot be returned or exchanged unless they arrive damaged or defective.

2. Clearance or sale items are final sale and not eligible for return or exchange unless they arrive damaged or defective.

**How to Initiate a Return or Exchange:**

To initiate a return or exchange, please email us at [email protected] with your order details and reason for return or exchange. Our customer service team will guide you through the process and provide you with a return authorization if applicable.

**Contact Us:**

If you have any questions or concerns regarding our return policy, please don't hesitate to contact us at [email protected]. We are committed to ensuring your satisfaction and providing a positive experience at My Artist Avenue7.